Terms and Conditions
NEXT ADDRESS AGENCY TERMS
1. The Contract
Next Address Serviced Living Ltd acts as an agency in respect of the bookings we make for
our clients.
Next Address do not own or manage any properties. The accommodations are owned and
operated by the apartment Supplier or owned by a third-party landlord who appoints the
Supplier to manage the property.
The terms and conditions apply to all clients, corporate or non-corporate.
Next Address Serviced Living Ltd act only as an intermediary between the Supplier and the
Client and can’t be liable for any acts or omissions made by the Supplier.
Booking an accommodation or a service with Next Address Serviced Living Ltd, will
automatically enroll you into a contract with the Supplier directly.
Your booking is subject to the agency terms and conditions of Next Address and the specific
booking terms and conditions of the accommodation Supplier.
You can have a copy of the Supplier booking terms and conditions from us on request.
By making a booking with us, you automatically agree to our terms and conditions.
The Contract for all accommodation bookings will be between you, the service user, and the
Accommodation Supplier. Next Address Serviced Living LTD (referred to as “us”, “we” or
“our”) only acts as an agency.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive
jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising
out of or in connection with the Contract or its subject matter or formation.
If any individual term or clause stated in these terms and conditions held to be invalid,
impermissible or unenforceable permissible by law, the remaining terms shall be unaffected
and shall remain valid.
The Contract will not come into force until we have sent a booking confirmation to you via email.
The party leader must be at least 18 years of age at the time of booking. Prior to arrival, we
must be provided with a full list containing the names, ages and contact details of all guests.
2. Important Booking Information
You can make a booking request by phone, email or via our online booking form on our
website.
After a request is made to occupy a property, we will send over an accommodation proposal in
a timely manner.
Once the booking is confirmed, you will receive a booking confirmation via email which will
include full booking details, property address, check-in and check-out instructions, emergency
telephone number, and the Accommodation Supplier smoking/ events policy.
Please note the contract between you and the Supplier will exist once you have confirmation
of the booking.
Next Address will not be held responsible for any error made by the Supplier and will only be
liable for mistakes made directly through us.
Special request must be communicated at your earliest convenience to give us time to notify
the supplier. There will be no guarantee that your request will be met.
3. Accommodation Fees
Accommodation fees are quoted in the Supplier currency. E.g.: if the supplier is based in
Dublin, the quote will be in Euros.
All Apartments and services will be quoted excluding VAT (UK only) or local taxes. As fees
are advertised on a per apartment, per night basis, it is important you check the price of your
chosen arrangement at the time of booking.
4. Deposit & Payment
Your booking request with Next Address (“Booking Request”) may be placed over the
telephone, by email or directly by completing our online form through our website. However,
that does not mean that your Booking is yet confirmed or that your Contract is in force with
the Supplier.
Unless a preexisting agreement is in place, your Booking will only be fully confirmed once we
have received full payment in cleared funds of the agreed amount. Unless agreed, no entry to
the accommodation will be allowed without payment, in full, being cleared beforehand.
Unless a preexisting agreement is in place, full payment is requested at the time of booking in
order to fully confirm the reservation.
The Client will be responsible for any bank charges or fees incurred.
If payment is not made by the due date, the booking might get cancelled by the Supplier and
charges might apply
Unless agreed otherwise, all payments have to be made to us and will then be forwarded to the
Supplier as per our agreement with the Supplier.
A security deposit on arrival or prior to arrival may be asked by the Supplier. This is to cover
any incidentals/ damages that might occur during the stay. This payment may need to be made
to us on the Supplier behalf or paid to the Supplier directly.
5. Cancellation and Booking Amendments.
Cancellations must be notified to and received by Next Address in writing (preferably by email)
and once received we will confirm and process your cancellation request. Please note this will
take effect on the day of us being notified.
All cancellations and amendments are set by the Supplier; therefore, it is important you inform
us of any changes as soon as possible.
Please note that the Supplier may charge for cancellations or amendment fees which may be as
much as the full cost of the booking.
If the Supplier needs to cancel your booking for any reason (E.g. property maintenance issue)
we will do our very best to find you an alternative property.
Unless otherwise agreed, booking extensions are upon availability and can’t be guaranteed. We
recommend that you inform us at your earliest convenience if any extension is needed. Next
Address can’t be liable if an extension is not possible.
We strongly recommend you take out your own travel insurance for your stay which covers
booking cancellations. This will give you the peace of mind that you will get your money back
if you need to cancel your stay at almost the last minute. If you choose not to then you accept
responsibility for any loss that you may incur due to your cancellation.
6. Cancellation by Next Address for Reasons Beyond Our Control (“Force
Majeure”).
We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of
any delay in performance or non-performance of any of our obligations in this Contract to the
extent that such delay or non-performance is caused by circumstances beyond our reasonable
control (for example if access to and use of the booked Accommodation is prevented by fire,
flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or
other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster
affecting us or the Accommodation Supplier) (these are sometimes referred to as “Force
Majeure Events”).
If for any reason beyond our control, we are forced to cancel your Booking (or bring it to an
end early) due to a Force Majeure Event affecting us or our property we will refund you the
full amount of your remaining lodging costs based on the time of your Booking remaining.
This will be the full extent of our liability and no additional compensation, expenses or costs
(such as travel or replacement lodging costs) will be payable.
7. Period & Other Terms of Hire.
The period from the Commencement Date to the day of departure set out in the Booking
Confirmation is the “Stay Period”. Unless expressly agreed by us in writing, you should not
arrive before the check in time set by the Accommodation Supplier on the Commencement
Date, and you must leave and vacate the property by the check out time set by the
Accommodation Supplier on the Departure Date.
Failure to do so may result in you being charged a further night’s stay. You must not use the
property except for the purpose of your stay during the specified Period, and not for any other
purpose or for a longer period except with our express written agreement.
In the event that you are required, in accordance with guidelines imposed by the UK
Government in relation to the disease known as coronavirus disease (Covid-19) and the virus
known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), to self-isolate at
the property you will be responsible for the cost of (i) any additional nights out with the
Specified Period and (ii) rehousing any booked guests that are displaced as a result of the
additional nights required by you in equivalent property.
8. Number of Persons Using the Property.
You must respect the adhere to the maximum number of people allowed to occupy the
accommodation, which will be set by the Accommodation Supplier.
You may be asked to refuse admittance or be required to leave the property if this condition is
not granted. Any persons other than the members of your party must not use the
accommodation or facilities without written permission from the Accommodation Supplier.
9. Our Liability
We, our employees, contractors, cleaners and other representatives shall not be liable to you or
your party for loss or damage to property howsoever arising. You must take all necessary steps
to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any
liability that we are unable to limit or exclude by applicable law, such as liability for death or
personal injury caused by our negligence.
Responsibility is limited to making the booking according to the Client instructions and
ensuring that the apartment materially meet the description and specifications in the booking
confirmation.
We are liable for making errors in providing inaccurate information to the client, provided that
the error is entirely our mistake and not the Accommodation Supplier mistake.
We are liable for making errors in the reservation itself, such as booking for the wrong number
of nights, provided that the error is entirely our mistake and not the Accommodation Supplier
mistake.
We are not responsible for any item lost or stolen in the accommodation.
Next Address Serviced Living Ltd act only as an intermediary between the Accommodation
Supplier and the Client and can’t be liable for any acts or omissions made by the
Accommodation Supplier. Our maximum liability to the Client is twice the commission we
earn on the booking.
10. Care of the Property
You are responsible for the property and are expected to take all reasonable care of its furniture,
pictures, fittings and effects, in or on the property. Apart from normal wear and tear you must
leave them in the same state of repair, and in a reasonable clean and tidy condition at the end
of the rental period. You must not use the properties for any dangerous, offensive, noxious,
noisy, illegal or immoral activities or carry on there any act that may be a nuisance or
annoyance to the owner or other neighbouring properties.
Smoking is not allowed in any of our properties.
You must ensure the property is securely locked when not occupied by you.
11. Damages & Breakages
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on
demand. Any damages or breakages will have to be paid for in full on demand within seven (7)
days of notification in writing (although we would not charge you for the odd glass or plate).
We recommend that you have appropriate insurance in place to cover this.
If you lose a key you agree to pay for the cutting of a new one.
12. Right of Entry
We shall be allowed the right of entry to the property at all reasonable times for purposes of
inspection or to carry out any necessary repairs or maintenance.
13. Complaints
Every effort has been made to ensure that you have an enjoyable stay. However, if you have
any problem or cause for complaint, it is essential that you contact us immediately to give us
the chance to resolve it.
For any complaints against the Accommodation Supplier, we ask that you liaise with the
Accommodation Supplier directly.
For any complaints against the booking service provided by us, you can contact us directly.
14. Care of Your Property
Your vehicles and their accessories and contents, and any property and valuables you bring
with you are left entirely at your own risk.
If you leave any property behind, we will use reasonable endeavours to return it to you,
although we reserve the right to charge you in advance for any reasonable postal or courier
costs. We may dispose of any unclaimed property after six (6) months.
15. Contact information
Next Address Serviced Living Ltd.
Registration number: 13712306
Registered office address: 85 Great Portland Street First Floor, London, England, W1W 7LT.
Postal address: 96 Kensington High St, London W8 4SG.
Email address: [email protected]